Live Chat Benefits

Live Chat Benefits Imagine for a second that your website is a traditional store. Imagine if you did not actually know when someone came into your store. Even worse, imagine that the visitor to your store could not actually get help from a store assistant when they needed it.

This is exactly what is happening with most websites today. Website owners have no way of knowing who is visiting their website at this moment. Traditional web analytics solutions give you great looking reports at the end of the day or month, but don't tell you what is going on right now , and don't let you interact with your visitors while they are still on your site.

Fusion Chat Pro lets you watch your website visitors as they enter your site. It will even attach a name tag to each visitor telling you how they found your site and what they are looking for. You, as the business owner, can then interact with your visitors and ask them if they need assistance. Visitors can ask for assistance themselves, when they need it. The visitor will see from your 'click to chat' link that real people are behind the business and so are more likely to purchase.

Fusion Chat Pro will benefit not just store front web sites, but any web site that interacts with its visitors. Fusion Chat Pro is used by all sorts of organizations, large and small, including: E-Commerce sites, Universities, Real Estate, Automotive, Government Agencies, Recruitment, Non profit organizations... and many more.

Why Live Chat Works

Why Live Chat Works Do you know who's visiting your website at this very moment? Are you able to interact with those potential customers while they are on your site? You have the answers to their questions but HOW can YOU interact with them?

Fusion Chat Pro has the solution! It allows you to see the visitors on your website and gives you vital information on how they came to your site and what they are interested in. Handled the same way as if they physically walked into your store, you can make contact with visitors using live chat asking if they need help, or allow them to engage you at crucial points in the buying process.

Live chat with your website visitors will greatly benefit you and your customers. Satisfied customers mean repeat business and more sales!

Live Chat Will Save Money

Live Chat Will Save Money Efficiently Monitor Your On-Line Advertising:
The ability to monitor visitors on your website in real time and to see where they came from will allow you to monitor advertising efforts in real time. Are customers landing on your site and leaving? Are they browsing the offers you want them too? Dont wait for analytic reporting to catch up, view the information in real time and save money!

Free Customer Support:
Live chat is not billed the same way a phone is, customers can communicate with you from around the globe with no further cost to you or the visitor.

Lower Your Support Costs:
Customer support by way of live chat costs less than delivering customer support via email. The advantages are: you can have several live chats going on, alternately, live chats can be received anywhere, and you get questions answered with greater speed rather than emailing back and forth waiting for someone to get back to you or your email being blocked by filters.

Reduced Overhead:
Fusion Chat Pro is able to be used from any internet connection. Your customer support group can be flexible, working from any location (including home), therefore, reducing your overhead cost.

Improved Customer Service

Improved Customer Service Faster Response:
Your customers will get a faster response using live chat, they can continue to look at your site while chatting, and you will be able to carry on several different chats simultaneously.

Best Method for Customers to Contact You:
Fusion Chat Pro is a fast and accessible way for your customers to contact you, and it is more reliable than email. Here your customers can be reassured and confident they can reach you with questions.

Visitor Database:
Once a visitor has chatted with you, their contact information is recorded against their visitor record in the Fusion Chat Pro database and this will show on all future visits. You will instantly know when existing customers enter your site, this enables you to be more informal during live chat sessions and therefore further improve customer relations.

Be notified of page errors BEFORE your customers:
Fusion Chat Pro will inform you in real time if your website is generating missing page errors. Save time in finding problem pages and avoid the embarrassment of your customers telling you that your website isn't working!

How Secure Is It? How Secure Is It?

Fusion Chat Pro is backed by industry leading encryption. With full HTTPS or SSL support you can utilize live chat on secure pages and use the chat system to take orders if you wish. The chat window your customers see will show the "lock" icon on the top and bottom of the window to insure them of the security and professionalism of your company.